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1. What is Kini Luxury?
Kini Luxury is a premium car rental and luxury transportation service based in Bali, providing professional chauffeured vehicles for business trips, weddings, VIP guests, and exclusive travel experiences.
2. What services does Kini Luxury offer?
We offer a range of luxury transportation services, including:
Airport Transfer (Arrival & Departure)
Half Day & Full Day Charter
Wedding Transportation
Business & Corporate Trips
VIP & VVIP Services
Special Event Transportation
Exclusive Experiences (by request)
3. Are all vehicles provided with a driver?
Yes. All Kini Luxury services include a professional, experienced, and well-trained driver. Self-drive options are not available to ensure maximum comfort, safety, and service quality.
4. What types of vehicles are available?
Our fleet consists of premium and luxury vehicles such as:
Toyota Alphard
Toyota Zenix
Electric Vehicles & MPV Vehicles
Vehicle availability may vary. Please check our website or contact us for the latest fleet information.
5. How many passengers can each vehicle accommodate?
Passenger capacity depends on the vehicle type. Details for each car (passenger & luggage capacity) are listed on our website. If you are unsure, our team will gladly assist you in choosing the most suitable vehicle.
6. How can I make a booking?
You can make a booking through:
Our official website: www.kiniluxury.com
WhatsApp (direct and fast response)
We recommend booking in advance, especially during peak seasons and wedding periods.
7. Is advance booking required?
Advance booking is highly recommended to secure vehicle availability, particularly during high season, public holidays, and special events.
8. What information is required to make a booking?
To process your booking smoothly, we usually require:
Full Name
WhatsApp Number
Service Type
Date & Time
Pickup & Drop-off Location
Number of Passengers
Flight Number (for airport transfer)
Special Requests (if any)
9. Do you provide airport pickup with flight tracking?
Yes. For airport transfers, our team monitors flight schedules to ensure timely pickup, even in case of delays.
10. Are your prices fixed?
Prices may vary depending on:
Season
Route & Distance
Duration of service
Event requirements
To avoid any inconvenience, we kindly advise confirming the final price before making a booking.
11. What payment methods are accepted?
Payment methods may include:
Bank Transfer
Cash
Other methods (upon request)
Payment details will be shared during booking confirmation.
12. Is Wi-Fi available in the car?
Wi-Fi is available upon request and subject to availability. Please inform us in advance if required.
13. Can I request special arrangements?
Yes. We can assist with special requests such as:
Wedding decorations
VIP handling
Multiple pickup points
Fast Track airport service
Please inform us in advance for proper arrangements.
14. What is your cancellation policy?
Cancellation policies may vary depending on the service type and booking period. Please contact our team for detailed cancellation terms related to your booking.
15. Do you provide services outside Bali?
Our primary service area is Bali. For special requests outside Bali, please contact our team for availability and arrangements.
16. Is Kini Luxury suitable for weddings and VIP guests?
Absolutely. Kini Luxury is trusted for weddings, VIP, and VVIP guests, offering discreet service, premium vehicles, and professional drivers with excellent hospitality standards.
17. How can I contact Kini Luxury?
You can reach us via:
Website: www.kiniluxury.com
WhatsApp: +6281907774040
Instagram: @kiniluxury.id
ADVANCED FAQ
18. What makes Kini Luxury different from other car rental services in Bali?
Kini Luxury focuses on premium service, professionalism, and guest experience. We are not a standard car rental. Every journey is handled with attention to detail, from vehicle condition and driver etiquette to punctuality and privacy.
19. Is Kini Luxury suitable for international guests?
Yes. We regularly serve international travelers, business executives, wedding guests, and VIP clients. Our drivers are experienced, polite, and familiar with handling international guests professionally.
20. Do drivers speak English?
Basic to intermediate English communication is available. Every driver is trained to communicate clearly and professionally in English to ensure a smooth experience for all guests.
21. Is privacy guaranteed during the trip?
Absolutely. Guest privacy and discretion are a priority. Our drivers follow strict professionalism and confidentiality standards.
22. Are the vehicles always clean and well-maintained?
Yes. All vehicles are cleaned, inspected, and prepared before each service, ensuring comfort, safety, and a premium appearance—especially for weddings and formal events.
23. Can I choose a specific vehicle color?
Vehicle color requests are subject to availability. Please inform us in advance, especially for weddings or themed events.
24. Can vehicles be decorated for weddings or special events?
Yes. Wedding decorations and special arrangements can be provided upon request. Additional charges may apply depending on the design and requirements.
25. Is luggage space guaranteed?
Each vehicle has a recommended passenger and luggage capacity. For guest comfort, we advise not exceeding the stated capacity. Our team can help you select the most suitable vehicle.
26. How early should I book?
For regular services, booking a few days in advance is recommended. For weddings, VIP events, and peak seasons, we strongly suggest booking weeks or months in advance.
27. Can I change my itinerary after booking?
Minor changes may be accommodated depending on availability. Significant changes may affect pricing and must be reconfirmed with our team.
28. What happens if my flight is delayed?
For airport transfers, we monitor flight schedules. Delays are handled accordingly without additional stress for the guest.
29. Is there a standby or waiting time policy?
Waiting time policies vary by service type. For weddings, VIP, and full-day charters, standby arrangements can be discussed in advance.
30. Are toll fees and parking fees included?
No. Toll fees and parking fees are not included and will be charged separately. Any additional costs will be clearly communicated before booking confirmation.
31. Do prices change during high season or special events?
No. Prices do not change once confirmed. Any adjustments, if applicable, will be clearly informed in advance before booking confirmation.
32. Is a deposit required?
For certain services such as weddings, VIP, and large bookings, a deposit may be required to secure the reservation.
33. Are drivers licensed and insured?
Yes. All drivers are licensed and experienced. Vehicles are properly insured in accordance with local regulations.
34. What happens in case of an emergency or vehicle issue?
In the unlikely event of a technical issue, we will arrange a replacement vehicle as quickly as possible, subject to availability.
35. Do you offer Fast Track Airport Service?
Yes. Fast Track airport assistance is available upon request and subject to airport regulations.
36. Can Kini Luxury handle large groups or multiple vehicles?
Yes. We can manage multiple vehicles for weddings, corporate events, and group transportation.
37. Do you offer custom or tailor-made services?
Absolutely. Kini Luxury specializes in custom luxury transportation solutions tailored to your itinerary and event requirements.
38. What is the cancellation policy?
Cancellation terms depend on service type, booking period, and season. Detailed terms will be shared during booking confirmation.
39. What if the guest is late?
Waiting policies will apply depending on the service type. We always aim to remain flexible while maintaining professional scheduling.
40. Is Kini Luxury suitable for corporate clients and official events?
Yes. We regularly handle corporate transport, official events, and executive-level guests requiring punctuality and discretion.
41. Why should I book directly with Kini Luxury?
Booking directly ensures:
Accurate information
Priority communication
Flexible arrangements
Official pricing and service guarantees
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